Assessing contractor responsiveness during your HDB renovation

Aim for a response within 1-3 business days for initial inquiries. A prompt response indicates professionalism and respect for your time.

Expect a detailed quotation within 1 week after the initial site visit and discussion of your requirements. Complex projects may require slightly longer.

Regular updates, at least once a week, are ideal. More frequent updates are needed during critical phases like demolition or installation.

Establish clear communication channels, such as WhatsApp, email, or phone calls, and agree on the preferred method for updates and urgent matters.

Address the issue directly with the contractor. If the problem persists, refer to your contract for clauses regarding communication and project management.

Document all conversations, decisions, and changes in writing. This helps prevent misunderstandings and provides a clear record of the projects progress.

Respect their working hours. Unless its an emergency, avoid contacting them late at night or on weekends. Clarify their preferred contact hours at the start of the project.